banner-nvo4ch-flat-INGLES02
Asoc-Lat-QFD-ch203

Back to Spanish main site

nBanner REN
Search Now:
In Association with Amazon.com

Papers, articles and cases presented in this section, may be used by the community as long as the authors are properly referenced and copyrights are respected.

Copy of logo acrobat03
Copy of logo acrobat03
Copy of logo acrobat03
Copy of logo acrobat03
Copy of logo acrobat03

Deploying and integrating education system indicators with QFD

This paper presents the Comprehensive QFD Matrixes approach for the deployment of the indicators of the Education Ministry of the State Government of Guanajuato in México (SEG). This application case started with the research and collection of all education's indicators, and the creation of a Balanced Scored Card relations diagram, then the classification and deployment of the indicators using QFD means & target matrixes for the definition of critical processes and selection of main improvement projects.

Paper published at the 14th North American Symposium on QFD, USA (December, 2002)
Copyright by the author.

TQM and QFD: Exploiting a Complain Management System

One decade ago executives ranked the improvement of service as the single most critical challenge for business. This transition towards a service economy has represented a global trend and a major competitive issue. Nevertheless, service worldwide does not appear to have improved as customers require. Furthermore, in many service industries, customer complaints are the same ones than ten years ago. On the other hand, these complaints may be transformed into knowledge and exploited to increase the competitiveness of the companies, by designing a Complaint Management System.

Paper published at the 7th International Symposium of QFD at Tokio, Japan (October, 2001)
Copyright by the Union of Japanese Scientists and Engineers and the authors.

QFD application for tackling Internal Customers Needs as a base for building a Lean Manufacturing System

In the fast-paced and lean economy that modern manufacturing nowadays has as its environment, we propose that the ability of applying QFD tools and principles along the whole manufacturing chain will turn critical, mainly because of 2 factors: (1) Lean Manufacturing allows no waste [1] and therefore, a complete match between resources and customer needs is required. (2) Rapid organizational redesign is needed to adapt to the ever-evolving customer needs and therefore company-wide understanding, alignment of purpose and common language (memes) are required. A successful application of an internal customer case will be presented as a reference for implementation.

Paper published at the 9th International Symposium of QFD at Orlando, USA (December, 2003)
Copyright by the QFD Institute and the authors.

Prioritizing Customer Needs at spectator events: Obtaining accuracy at a difficult QFD arena

In the fast-paced and lean economy that modern manufacturing nowadays has as its environment, we propose that the ability of applying QFD tools and principles along the whole manufacturing chain will turn critical, mainly because of 2 factors: (1) Lean Manufacturing allows no waste [1] and therefore, a complete match between resources and customer needs is required. (2) Rapid organizational redesign is needed to adapt to the ever-evolving customer needs and therefore company-wide understanding, alignment of purpose and common language (memes) are required. A successful application of an internal customer case will be presented as a reference for implementation.

Paper published at the 9th International Symposium of QFD at Orlando, USA (December, 2003)
Copyright by the QFD Institute and the authors.

Weighted Average Score of Customer Needs as Critical Input for QFD

QFD can be conceived as a system to enhance customer satisfaction by incorporating customer expectations since the design of products and services. Therefore, the starting point for QFD is listening to the Voice of Customer (VOC) in order to truly understand him [1]. Two important questions arise at this critical stage: 1) Who really is the customer? and 2) What is the relative importance that the needs extracted from the VOC of different customers may have?

Paper published at the 8th International Symposium of QFD at Munich, Germany (September, 2002)
Copyright by the QFD Institut Deutschland e.V. and the authors.

Do you own a paper or case that you want to share with us?

Please e-mail it to contacto@qfdlat.com
for translation and publishing.